Overview
Title
Abbr.
Date
Venue
Scale
Organizers
Supporters
Smart Work & Contact Center Expo
SWCC
August 20-22, 2025
Coex, Hall B
32 exhibitors, 115 booths (2023)
J. EXPO, TechDaily
Electronic Times News,
Artificial Intelligence Times,
KCCA
Co-held with
Aug 20-21
Aug 22
Aug 20-22
AICC Conference
Smart Work Korea Summit
Exhibitor Tech Seminar
Exhibits
Digital Work Solutions
"Core solutions for digitalizing workflows and innovating internal collaboration"
-
Groupware / Workflow / Collaboration Tools
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Video Conferencing / Remote Work / Real-time Communication Systems
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Cloud-based Work Solutions
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RPA / Document Management / Electronic Approval / DX Tools
Contact Center & Customer Management Solutions
"Integrated customer-facing channels, optimized operations, and quality control infrastructure"
-
Contact Center Setup / IPCC / UC Platforms
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AI Chatbots & Voicebots / Automated Consulting
-
Consulting Quality Management / Monitoring Solutions
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IP-PBX / IVR / ARS / Call Recording Systems
-
Multichannel / Omnichannel Customer Response Systems
-
Contact Center Outsourcing / BPO / CX Operation Services
AI-powered Business Solutions
"Automation of internal and external tasks and customer engagement using AI"
-
Generative AI / AI Agents
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Sentiment Analysis / Speech Recognition / Call Summarization
-
VOC Analysis / Customer Data-driven Insights
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AI Document Processing / Report Summarization / Meeting Minutes Automation
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AI-based Prediction / Recommendation / Classification Systems
Smart Office & Infrastructure Systems
"Solutions for smart office environments and automated operations"
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Smart Office Design / Furniture / Space Management
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Shared Office Platforms / Desk Reservation Systems
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Access Control / CCTV and Office Security Systems
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Office Maintenance Services (Cleaning, HVAC, etc.)
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Office Equipment Automation / IoT-based Infrastructure
Business Operation & Welfare Systems
"Solutions enhancing operational efficiency and employee satisfaction"
-
Attendance & Time Management Systems
-
HR / Onboarding / Rewards Platforms
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Wellness / Health Management / Mental Care Systems
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Company Website Management Tools / Internal Community Platforms
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Talent Management / Learning & Feedback Platforms
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Outsourcing and Management Services (EX-related)
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Corporate Data Security Solutions
Visitor Profile
-
C-level executives
-
Office managers and administrators
-
Managers at HR, general affairs, finance, marketing, IT, systems, and manufacturing facilities
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System and facility managers at public institutions
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Operation managers at contact centers
SUPPORTERS
